Last Updated: 2026-09-03
These Terms & Conditions apply to cleaning and related services provided by AP Services through its website, by phone, email, or other booking channels.
By requesting or booking a service with AP Services, you agree to these Terms & Conditions.
About Our Services
AP Services provides professional cleaning and property-related services for residential and commercial customers.
Depending on the service booked, our services may include:
- House cleaning
- Deep cleaning
- End of lease and move-in/move-out cleaning
- Office and commercial cleaning
- Post-construction cleaning
- Window cleaning
- Oven cleaning
- Pressure washing
- Other cleaning and property maintenance services offered by AP Services
The exact services included in a booking will depend on the quotation, service description, and requirements discussed with the customer.
Booking and Quotes
Customers are responsible for providing accurate information when requesting a quote or booking a service.
This may include:
- Property address
- Property type
- Number of rooms
- Approximate property size
- Number of bathrooms
- Current condition of the property
- Type of cleaning required
- Preferred service date and time
- Any specific cleaning requirements
Quotes are based on the information provided to AP Services. If the actual condition, size, or requirements of the property differ significantly from the information provided, the final price may need to be adjusted.
Any additional work outside the agreed scope may incur an additional charge. Where reasonably possible, AP Services will discuss additional charges with the customer before carrying out the additional work.
Service Scope
The services included in each booking will depend on the cleaning package or service selected.
Customers should review the agreed scope of work before the service begins.
Some tasks may require additional time, equipment, products, or specialist treatment and may not be included in a standard cleaning service.
AP Services reserves the right to decline a task where it considers the task unsafe, unsuitable, outside its normal services, or likely to cause damage to the property or equipment.
Customer Access
Customers must provide AP Services with safe and reasonable access to the property at the agreed time.
Where applicable, customers may provide:
- Keys
- Access codes
- Building access instructions
- Parking information
- Instructions for entering the property
If cleaners cannot access the property at the scheduled time because the customer has not provided appropriate access, the booking may be treated as a cancellation or lockout and additional charges may apply.
Customers should ensure that access instructions are accurate before the appointment.
Arrival Times
AP Services will make reasonable efforts to arrive within the agreed or estimated service window.
Cleaning times can sometimes vary because of traffic, previous appointments, property conditions, access issues, or other circumstances outside our control.
Customers should allow reasonable flexibility around the scheduled arrival time.
Customer Responsibilities
Before the cleaning service begins, customers should:
- Remove or secure valuable and fragile belongings
- Provide clear access to areas that require cleaning
- Inform AP Services about any known hazards
- Secure pets where necessary
- Provide access to electricity and water where required
- Inform cleaners about delicate surfaces or materials
- Remove personal items where they may prevent the requested cleaning work
AP Services is not responsible for damage to items that were not properly secured or for items that were already damaged, unstable, defective, or unsuitable for cleaning.
Cleaning Products and Equipment
AP Services may use its own cleaning products and equipment depending on the service booked.
Customers must inform AP Services before the service if there are specific product requirements, allergies, sensitivities, delicate surfaces, or materials that require special treatment.
Where a customer requests the use of a particular cleaning product, AP Services may require the customer to provide the product and appropriate instructions.
AP Services will not knowingly use a product that it considers likely to cause damage to a surface or item.
Existing Damage and Pre-Existing Conditions
AP Services is not responsible for damage that existed before the cleaning service began.
This may include:
- Existing scratches
- Cracks
- Stains
- Discolouration
- Loose fixtures
- Damaged surfaces
- Defective appliances
- Water damage
- Mould or other pre-existing conditions
Some stains, marks, mould, grease, scale, or built-up dirt may not be completely removable through standard cleaning.
Cleaning results can vary depending on the age, condition, material, and previous treatment of the surface.
Delicate and High-Risk Items
Customers must inform AP Services about delicate, valuable, antique, fragile, or specialist items before cleaning.
AP Services may refuse to clean an item if appropriate cleaning methods cannot be safely determined or if cleaning could reasonably cause damage.
Specialist cleaning services may be required for certain materials or items.
Heavy Dirt, Stains, Grease and Build-Up
Standard cleaning does not guarantee the complete removal of every stain, mark, odour, grease deposit, mineral deposit, mould growth, or built-up dirt.
The final result can depend on the condition and age of the affected surface.
Where additional cleaning, specialist treatment, or additional time is required, AP Services may provide a revised quote or charge for additional work where agreed.
Mould, Pest and Hazardous Conditions
Customers must inform AP Services before the appointment if the property contains significant mould, pests, animal waste, hazardous substances, needles, bodily fluids, chemicals, or other potentially dangerous materials.
AP Services may refuse or stop work where conditions are considered unsafe.
Specialist remediation or treatment may be required for certain conditions.
Pets
Customers should inform AP Services if pets are present at the property.
For the safety of pets, customers may be asked to secure them in an appropriate area while cleaning is being carried out.
AP Services is not responsible for pets that escape because appropriate arrangements were not made by the customer.
Cancellation and Rescheduling
Customers should provide as much notice as possible if they need to cancel or reschedule a booking.
Cancellation or rescheduling fees may apply depending on the amount of notice provided and the type of service booked.
Where a cancellation policy or specific cancellation fee was provided with the customer’s booking or quotation, that policy will apply.
AP Services may waive a cancellation or rescheduling fee at its discretion in reasonable circumstances.
Lockouts and Failed Access
If AP Services arrives at the property at the agreed time but cannot gain access because of missing keys, incorrect access information, unavailable customers, building restrictions, or another issue within the customer’s control, a call-out or cancellation charge may apply.
The customer may also be required to pay for reasonable waiting time where cleaners are required to wait for access.
Payment
Payment is due according to the payment terms provided at the time of booking or on the relevant invoice.
Accepted payment methods may vary.
Customers are responsible for paying the agreed amount and any approved additional services or charges.
Where payment is overdue, AP Services may suspend future services until the outstanding balance has been paid.
Additional Services
If a customer requests additional work after the original booking has been confirmed, AP Services will assess whether the work can be completed during the scheduled appointment.
Additional work may require:
- Extra time
- Additional cleaners
- Specialist equipment
- Additional cleaning products
- A revised quotation
Additional charges may apply.
End of Lease Cleaning
For end-of-lease cleaning, AP Services will complete the tasks included in the agreed cleaning package.
Customers should provide any specific requirements from their property manager, landlord, or real estate agent before the service.
AP Services cannot guarantee that a landlord or property manager will approve the condition of a property or return a rental bond, as these decisions are made by the relevant property owner, agent, or authority.
Where a customer believes an agreed cleaning task has not been completed satisfactorily, they should contact AP Services as soon as possible.
Re-Cleaning and Complaints
Customer satisfaction is important to AP Services.
If you believe that an agreed cleaning task has not been completed to a reasonable standard, please contact us as soon as possible after the service and provide details of the issue.
Where appropriate, AP Services may arrange a return visit to address an issue that falls within the original scope of work.
A re-cleaning request does not automatically entitle the customer to a refund.
Issues caused by pre-existing damage, permanent staining, deterioration, incorrect customer information, or work outside the agreed scope may not qualify for a re-clean.
Damage Caused During Service
AP Services takes reasonable care while carrying out cleaning services.
If you believe an item or property surface has been damaged during a service, you should notify AP Services as soon as reasonably possible and provide photographs and relevant details where available.
AP Services will assess reported damage based on the circumstances and available information.
AP Services is not responsible for damage resulting from pre-existing defects, normal wear and tear, unstable or defective items, unsuitable surfaces, or conditions that were not disclosed before the service.
Access to Commercial Properties
For commercial and office cleaning services, customers must provide reasonable access to the premises and any areas that are included in the agreed scope of work.
Customers should inform AP Services about:
- Security procedures
- Alarm systems
- Restricted areas
- Building access requirements
- Parking restrictions
- Health and safety requirements
- Site-specific cleaning instructions
Any significant access restrictions that affect the agreed service may result in additional charges or changes to the service schedule.
Health and Safety
AP Services has the right to refuse or stop work where a property or task presents a serious health or safety risk.
This may include dangerous electrical conditions, aggressive animals, hazardous substances, unsafe structures, significant pest infestations, exposed needles, bodily fluids, or other dangerous conditions.
Where possible, AP Services will inform the customer about the reason for stopping or refusing the service.
Photos and Evidence
Where necessary, AP Services may take photographs of relevant areas before or after a service for quality control, damage assessment, or documentation purposes.
Any use of customer photographs for marketing purposes will require appropriate permission.
Privacy
AP Services may collect and use customer information that is reasonably required to provide services, process bookings, communicate with customers, issue invoices, and manage customer relationships.
Customer information will be handled in accordance with applicable privacy laws and AP Services’ Privacy Policy.
Service Availability
AP Services will make reasonable efforts to provide services on the agreed date and within the agreed service window.
However, services may occasionally be affected by circumstances outside our reasonable control, including severe weather, traffic disruptions, emergencies, staff availability, building access restrictions, equipment failure, or other unforeseen events.
Where reasonably possible, AP Services will contact affected customers and arrange an alternative time.
Limitation of Liability
To the extent permitted by applicable law, AP Services will not be liable for indirect or consequential loss arising from the provision or non-provision of services.
Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified under applicable Australian law.
Changes to These Terms
AP Services may update these Terms & Conditions from time to time.
The latest version published on this website will apply to future bookings unless otherwise agreed in writing.
Customers are encouraged to review these Terms & Conditions before booking a service.
Governing Law
These Terms & Conditions are governed by the laws applicable in New South Wales, Australia.
Any disputes will be dealt with in accordance with applicable Australian law.
Contact AP Services
If you have questions about these Terms & Conditions, your booking, or a cleaning service, please contact AP Services using the contact details provided on our website.
AP Services
Website: https://apservices.au/
Email: admin@apservices.au
Phone: +61 410-608525
Service Area: Sydney, NSW, Australia